....Try to get preferential treatment at any retail establishment by saying "I shop here all the time." The people you say this to are AT THAT STORE 40 hours a week (or more), and they do not know you from Adam. I know who our regular customers are, and it irks me to no end when someone I've never ever seen before insists that they are "a regular".
This happens to us all the time at the store. A few days ago I had a lady tell me she would bring in her medical bills to prove that she'd been unable to use her coupon that expired on April 29th, and could she please still use it because "...I'm in your store all the time". This, for $10 off a purchase of $50 or more.
Yesterday, a woman wanted to return a USED wine carafe and a bottle of wine "that cost more than I wanted to pay..." (I kid you not. This is the second time someone returned something with that excuse--who is blindfolding and earplugging these people that they have NO CLUE how much the items are that they have picked up off the shelf are going to cost?) We pointed out that wine was really very hot--to the point where it was now leaking out the cork, but she insisted then that the wine must be bad anyway because she'd just driven straight from her home (yeah, where the bottle of wine had been sitting in your car since the day you purchased it?). "Look," she said, "I shop here all the time..." Oh! I'm sorry, since you are obviously such a great customer, I assumed that you KNOW that we DON'T DO RETURNS ON ALCOHOL and other consumables! And since you are a regular here, I'm would have thought that you've been coached numerous times on what not to do with your bottle of wine, unless you want it to turn to vinegar--that is to say, don't leave it in your car in 100+ degree temperatures.
Sometimes, people just piss me off.
2 comments:
Rant on girl. I think you handled that very well. I might have been tempted to invite to leave without the warning about the door hitting her on the ass on the way out.
I might have even suggested to do us all a favor and become a regular at some other establishment.
Of course you smile when you say all of that. Or not.
Just some thoughts.
Oh that is my least favorite one too. I mean, come on people, if you HAVE to say you are one of the store's "best customers" really...you're the biggest pain in the ass customer to we, the employees.
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